Right of withdrawal

RETURNS

Our return policy lasts for 15 days. If your purchase was made more than 15 days ago, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. The item must also be in its original packaging.

Some items are completely non-returnable. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials, or flammable liquids or gases.

Furthermore, the following items cannot be returned:
* Gift vouchers
* Software products for download
* Some health and personal care products

To complete your return, we need a receipt or proof of purchase.
Please do not return the purchased items to the manufacturer.

In certain situations, only partial refunds are granted (if applicable).
* Books with obvious signs of wear
* CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.
* Items that are no longer in their original condition, are damaged, or are missing parts for reasons that are not due to our error.
* Items that are returned after 30 days from delivery.
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to inform you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
Once your refund has been approved, it will be processed. After a few days, a credit will automatically be applied to your credit card or original payment method.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time before a refund is credited to your account.
If you have done all of this and still have not received a refund, please contact us at service@elsnackie.com.
Offer item (if applicable)
Refunds are only available for regular-priced items; unfortunately, sale items are excluded from refunds.

Exchange (if applicable)
Exchanges are only accepted for defective or damaged items. If you wish to exchange an item for the same item, please email us at service@elsnackie.com and send the item to: Pinneberger Weg 22-24, Hamburg, 20257, Germany.

Gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a voucher for the purchase price upon return of the item. You will receive the voucher by email as soon as we receive the returned item.

If the item was not marked as a gift at the time of purchase or sent to the gift-giver, the refund will be issued to the gift-giver, and the gift-giver will be notified of the return.
Shipment
To return your product, please send it to: Pinneberger Weg 22-24, Hamburg, Hamburg, 20257, Germany.

You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

The time it takes for the exchanged item to arrive may vary depending on the country where you live.

If you are sending an item worth over €75, you should consider using a shipping service with tracking or purchasing shipping insurance. We cannot guarantee that we will receive the item you return.