Right of withdrawal


Our return policy is valid for 15 days. If your purchase is more than 15 days old, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.

Some items are completely non-returnable. Perishable goods such as groceries, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Furthermore, the following items cannot be returned:
* Gift vouchers
* Downloadable software products
* Some health and personal care products

In order to complete your return, we require a receipt or proof of purchase.
Please do not send the purchased items back to the manufacturer.

In certain situations, only partial refunds will be given (if applicable)
* Books with obvious signs of wear
* CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
* Items that are no longer in their original condition, damaged or missing parts for reasons not attributable to our error.
* Items returned after 30 days from delivery.
Refunds (if applicable)
When we have received and inspected your return, we will send you an email to let you know that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or original payment method will be automatically credited.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be posted.
Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you have done all of this and still have not received a refund, please contact us at service@elsnackie.com.
Promotional Item (if applicable)
Refunds can only be given for regular priced items, unfortunately sale items are not eligible for refunds.

Exchange (if applicable)
Exchanges will only be given for defective or damaged items. If you would like to exchange an item for the same item, email us at service@elsnackie.com and mail the item to: Pinneberger Weg 22-24, Hamburg, Hamburg, 20257, Germany.

If the item was marked as a gift when purchased and sent directly to you, you will receive a voucher for the purchase value when you return the item. As soon as we have received the returned item, you will receive a voucher by e-mail.

If the item was not marked as a gift when purchased or sent to the gift giver, a refund will be made to the gift giver and the gift giver will be notified of the return.
To return your product, you should send your product to: Pinneberger Weg 22-24, Hamburg, Hamburg, 20257, Germany.

You will have to pay the shipping costs for returning your item yourself. Shipping costs cannot be refunded. If you receive a refund, the return shipping cost will be deducted from your refund.

The time it takes for the exchanged item to reach you may vary depending on the country you reside in.

If you are shipping an item over €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you have returned.

Muy delicious!

Our product stands for international gastronomic diversity and intercultural snack culture.

We look forward to bringing a piece of Mexican street foots straight to your home with el Snackie.

You can now enjoy the traditional snack from the streets of Mexico anywhere and for any occasion.

Become part of our snackie community and let us know about your enjoyment experience on our social media channels!

I want it!